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NQF Level 4

National Certificate: Systems Support

This qualification is designed to equip learners with the foundational skills and knowledge required to support IT systems in a professional environment, covering hardware, software, networking, and troubleshooting.

Overview

The National Certificate in Systems Support provides learners with a comprehensive foundation in IT systems administration and support. This qualification is ideal for individuals who want to develop practical skills in installing, configuring, and maintaining computer systems, networks, and peripherals.

Learners will gain hands-on experience with hardware components, operating systems, networking fundamentals, security best practices, and helpdesk support. The course also covers essential topics such as troubleshooting methodologies, system optimization, and customer service, preparing graduates for entry-level positions in IT support and administration.

Course Details

Course Name: National Certificate: Systems Support

NQF Level: Level 4

Credits: 125 Credits

Duration: 12 months (1 year)

Modules

Fundamentals

  • Computer Literacy and Basic IT Concepts
  • Oral and Written Communication
  • Mathematical Literacy for Computing
  • Life Skills and Workplace Ethics

Core Modules

  • Computer Hardware and Peripherals
  • Operating Systems (Windows & Linux)
  • Networking Fundamentals (TCP/IP, Routing, Switching)
  • IT Support and Troubleshooting
  • Helpdesk Management and Ticketing Systems
  • System Maintenance and Optimization
  • Security Fundamentals

Electives

  • Customer Care and Service Excellence
  • IT Project Management
  • Database Administration Basics
  • Cloud Computing Fundamentals

Skills You'll Develop

  • Hardware installation and repair
  • Software installation and configuration
  • Network setup and troubleshooting
  • Problem-solving and analytical thinking
  • Customer service and communication
  • System security and data protection
  • Helpdesk and ticketing system management

Possible Employment

  • IT Support Technician
  • Helpdesk Operator
  • Network Support Technician
  • Junior Systems Administrator
  • Field Technician
  • IT Support Specialist

Pricing & Duration

Method A
Payment Option Amount Frequency Total
Registration R1,000 One-time R1,000
Full Payment R24,600 One-time R24,600
Installment Plan R2,050 Monthly × 12 months R24,600
Method A: Registration R1,000 + Full Payment R24,600 or 12 monthly installments of R2,050. Total course fee: R24,600 (excluding registration).
Method B
Payment Option Amount Frequency Total
Registration R1,000 One-time R1,000
Installment Plan R1,025 Monthly × 24 months R24,600
Method B: Registration R1,000 + 24 monthly installments of R1,025. Total: R25,600 (includes registration).
Course Duration: 12 months (1 year) | NQF Level: 4
35
Total Students
12 mo
Course Duration
125
Course Credits
12
Total Semesters
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